Refund policy

RETURN & REFUND POLICY

We want you to love your OliMad Co. purchase. Because our products are fulfilled through different production and fulfillment partners, return eligibility varies by product type.

Boutique Apparel

Eligible unworn boutique apparel may be returned when a return request is submitted within 7 days of delivery. Items must be unworn, unused, with original tags attached and in their original packaging.

Return shipping is the customer's responsibility unless the item arrived damaged, defective, incorrect, or there was a fulfillment error. Original shipping and handling charges are non-refundable.

Certain items are final sale and cannot be returned, including beauty products, bodysuits, face masks, intimates/lingerie, jewelry, swimwear, and other items identified as final sale.

Made-to-Order & Print-on-Demand Products

Many of our custom and printed products are made specifically after your order is placed. Because these products are made to order, we generally cannot accept returns or exchanges for buyer's remorse, ordering the wrong size or color, or changing your mind after production has begun.

If your made-to-order product arrives damaged, defective, misprinted, or incorrect due to a fulfillment error, please contact us promptly so we can review the issue with our fulfillment partner. Photos of the item and packaging may be required.

Damaged, Defective or Incorrect Items

Please inspect your order when it arrives. If an item is damaged, defective, misprinted, or incorrect, contact us as soon as possible and include your order number, a description of the issue, and clear photos when applicable.

Exchanges

We do not offer direct exchanges. If a return is approved, you may place a new order for the item you prefer.

Starting a Return

Please contact OliMad Co. before sending any item back. Do not mail a return to the address shown on your package unless we specifically instruct you to do so. Return locations vary depending on the product and fulfillment partner.

Items returned without prior authorization may not be accepted.

Once an approved return or refund has been processed, refunds will be issued to the original payment method. Your bank or payment provider may require additional time to post the refund.

Contact Us

For return or refund questions, please contact OliMad Co. using the contact information provided on our website.