Shipping policy
SHIPPING POLICY
Thank you for shopping with OliMad Co.! We work with multiple fulfillment partners to offer a variety of boutique apparel and made-to-order products. Because of this, processing and delivery times may vary depending on the item ordered.
Processing & Delivery Times
Boutique apparel that is already in stock may ship faster than made-to-order products. Made-to-order and print-on-demand products require production time before they are shipped.
Please allow approximately 2–7 business days for processing or production, depending on the product. After an order ships, delivery times vary based on the product, fulfillment location, destination, and shipping carrier.
Some products fulfilled from overseas locations may require additional delivery time.
Multiple Packages
If your order contains multiple products, your items may be fulfilled from different locations. This means your order may arrive in separate packages and on different days. Don't worry if everything doesn't show up in the same box.
Tracking
When tracking information is available, it will be provided after your order ships. Please allow time for the carrier's tracking system to update after a shipping label is created.
Shipping Delays
Carrier delays, severe weather, holidays, high-volume periods, customs processing, and other circumstances outside our control may affect delivery times. Estimated delivery dates are estimates and are not guaranteed.
Incorrect Shipping Addresses
Please review your shipping address carefully before completing your purchase. Customers are responsible for providing a complete and accurate shipping address. If you notice an error, contact us as soon as possible. Once an order has entered production or shipped, we may not be able to change or redirect it.
Lost, Damaged or Incorrect Orders
If your package appears lost or your order arrives damaged, defective, misprinted, or incorrect, please contact OliMad Co. as soon as possible with your order number and details about the issue. Photos may be requested when applicable so we can work with the appropriate fulfillment partner.
Questions About Your Order
If you have questions about shipping or the status of your order, please contact OliMad Co. using the contact information provided on our website.